L'Écrin des Orres By Infini Mountain

"Looked forward for this trip for so long and such a huge disappointment. |The check-in time is 16:00 (which is actually already pretty late), but as we arrived at 14:00 we thought to park the car in the hotel, go have lunch and come back by 16:00 to check in. (it is 30 euro per week, but we were ready to pay that). However when we arrived there hasn’t been any staff at the reception, which was locked down with metal slides. And all the parkings around the hotel were full. Eventually we had to park the car in a restricted spot, as there was no other choice. We have tried to call the hotel hot line, but nobody ever picked up the phone. We left several messages, but didn’t get any reply. |At 16:00 we were in the lobby waiting. The receptionist said that they have no parking for us even if we pay. So we had to spend almost an hour searching for the spot. |And after waiting for 30 minutes in the lobby while they were checking in one family, we were told that there is no room for us, as they have made a mistake and gave our room to someone else! And when my father-in-law asked them:” So what are we supposed to do? “ The receptionist had nerves to joke: “Well, you will sleep in the street. I am joking. You will get your room BEFORE 19:00”. So inappropriate considering the situation!|Eventually after 5 PM the supervisor came and told us: “We are sorry. We have made a mistake and gave your room to other people. There is someone checking out now, and we need 30 minutes to clean the room”. |As we had a sledge gliding booked and paid for at 17:30 (as we thought we will check-in at 16:00) we asked them to just leave our suitcases in the room and change into warmer clothes. They took us to the room, where cleaning stuff just started, but once they saw us, they just quickly mopped the floor and left. We asked the supervisor, as the room cleaning wasn’t proper and we have lost over 1 hour and were about to have our plans broken, not mentioning the unnecessary stress and hurry, to have the complementary cleaning on our departure (cause the cleaning is either done by guests or is 40 euro) to which she replied: “I don’t think so. But let’s talk about it tomorrow.” |And of course the next day we were said: “We apologized. That’s all we can do”. |This is the worst customer service you can imagine! Mistakes happen, that is normal. What is not normal, is that the business that deals with people does not have service recovery practices in place. People come to this place to have fun, relax and have a good time. Not stress, hurry, feel anxious and angry, and have their New Year’s holidays ruined. |Will never come back here and will advise everyone against coming here.|Also as we were using SFR mobile services, there were no mobile coverage at all anywhere in the area. And considering that Wifi is only in the lobby and most of the restaurants don’t have free Wifi either, we were out of reach all the time. |As we went there during New Year Holidays, all other hotels at that time were already fully booked, so we didn’t have a choice, but stay there. Otherwise we would have left right away!"

"Nice and spacious appartments with a nice view. There is an indoor swimming pool with sauna. Parking is available under the building for 30,- a week. Across the road is the first skilift and ski rental. Also shops like a supermarket are around the corner. Nice place to spend the holidays."

"Looked forward for this trip for so long and such a huge disappointment. The check-in time is 16:00 (which is actually already pretty late), but as we arrived at 14:00 we thought to park the car in the hotel, go have lunch and come back by 16:00 to check in. (it is 30 euro per week, but we were ready to pay that). However when we arrived there hasn’t been any staff at the reception, which was locked down with metal slides. And all the parkings around the hotel were full. Eventually we had to park the car in a restricted spot, as there was no other choice. We have tried to call the hotel hot line, but nobody ever picked up the phone. We left several messages, but didn’t get any reply. At 16:00 we were in the lobby waiting. The receptionist said that they have no parking for us even if we pay. So we had to spend almost an hour searching for the spot. And after waiting for 30 minutes in the lobby while they were checking in one family, we were told that there is no room for us, as they have made a mistake and gave our room to someone else! And when my father-in-law asked them:” So what are we supposed to do? “ The receptionist had nerves to joke: “Well, you will sleep in the street. I am joking. You will get your room BEFORE 19:00”. So inappropriate considering the situation! Eventually after 5 PM the supervisor came and told us: “We are sorry. We have made a mistake and gave your room to other people. There is someone checking out now, and we need 30 minutes to clean the room”. As we had a sledge gliding booked and paid for at 17:30 (as we thought we will check-in at 16:00) we asked them to just leave our suitcases in the room and change into warmer clothes. They took us to the room, where cleaning stuff just started, but once they saw us, they just quickly mopped the floor and left. We asked the supervisor, as the room cleaning wasn’t proper and we have lost over 1 hour and were about to have our plans broken, not mentioning the unnecessary stress and hurry, to have the complementary cleaning on our departure (cause the cleaning is either done by guests or is 40 euro) to which she replied: “I don’t think so. But let’s talk about it tomorrow.” And of course the next day we were said: “We apologized. That’s all we can do”. This is the worst customer service you can imagine! Mistakes happen, that is normal. What is not normal, is that the business that deals with people does not have service recovery practices in place. People come to this place to have fun, relax and have a good time. Not stress, hurry, feel anxious and angry, and have their New Year’s holidays ruined. Will never come back here and will advise everyone against coming here. Also as we were using SFR mobile services, there were no mobile coverage at all anywhere in the area. And considering that Wifi is only in the lobby and most of the restaurants don’t have free Wifi either, we were out of reach all the time. As we went there during New Year Holidays, all other hotels at that time were already fully booked, so we didn’t have a choice, but stay there. Otherwise we would have left right away!"

"Fantastic!"

"Résidence à deux pas des pistes avec piscine et sauna au top. Nous avons passé un séjour assez calme dans l'appartement qui est assez spacieux. Seul petit hic à mon goût la fenêtre de la chambre qui manque d'isolation. Les chiens sont acceptés ce qui est géniale. Accès Wi-Fi à l'accueil mais 4G plein pot partout même dans les appartements (opérateur Orange). personnel très agréable, souriant et petit plus fort sympathique, chocolats de donné pour le départ."