Flatiron Hotel, Sonder

"There are a lot of mixed reviews for this property, so I wasn’t totally sure what to expect. Some of the main issues others had were cleanliness and sound. The room was a little beat up but very clean and not lacking for anything. To me, it was very similar to what you could expect from an Airbnb in the city with the added security of a locked hotel lobby and staff. The key pad on the door, elevator and room worked fine the whole time. There was street noise but that’s to be expected, this is New York. They provided a noise machine and ear plugs but we didn’t need them. There were also some complaints about staff, everyone we interacted with was extremely pleasant and super helpful. They even gave us cookies and bottled water when we got in. Location wise, this place can’t be beat. It’s extremely well located. I would definitely stay here again."

"We enjoyed our 4 night stay here. We were situated on the 8th floor, a corner room - large enough for 2 adults with luggage. The room was air conditioned. It was brightly lit with natural light from 2 large windows. The room had everything we needed, without frills or luxuries - perfectly adequate, making our stay comfortable. The room was clean and secure, with a comfortable king size bed and hot shower. There was some street noise given its location, to be expected in NYC. We were provided with earplugs and a white noise machine. The noise wasn’t a problem for us. The rooms were not serviced daily as part of the room rate - this was an additional fee. However we were able to fetch extra towels, linen, and toiletries as we needed. The staff were friendly and helpful. The hotel is located very close to Madison square park, and well located to the subway, restaurants, cafes, shopping. I would happily stay here again. Highly recommend as a well located, clean, comfortable and secure room."

"Location is good but that is as far as it goes. The corner king room we stayed in was so dirty, the photos they have advertised has had AI done to them. Which is very misleading. Doesn’t look like the room at all. The atmosphere was very hard to sleep up until 4am there is constant noise, bad traffic sounds and can even feel the subway rattling the single glazed windows which also made the room freezing with no heat option in the AC and hollering from outside all night long. Value for money is not great because relying on the location to get them more stars if your staying for a longer trip don’t stay here as there is no cleaning throughout your stay we stayed for 7 days and wasn’t cleaned like a hotel once. A glorified air b&b. The service was very dismissive and unhelpful wasn’t welcoming at all very abrupt and rude staff always on their phones and not willing to help. Everyone on the front desk had terrible service especially Angel. Real attitude problem which didn’t make us feel comfortable at all, the staff there need serious customer service training. They always had a quick snappy answers which came across very rude because it was, the customer service is shocking. I wanted to say something during my stay but I knew it wasn’t going to change anything. The cleanliness what cleanliness? The room was dirty the finishes are not great either doesn’t give off a 4 star at all. Apart from the location this isn’t the place to stay simple as that feels more like a 2 star. On check in one of the front desk team said it was one of the best rooms so can only imagine what the others are like."

"I experienced several issues with my room that impacted my stay. The noise level was quite high and earplugs weren't sufficient to block it out. The bathroom had mold and felt dirty overall. The walls throughout the room need attention - the paint is chipping and requires a fresh coat. ||I was surprised to find no water available in my room, not even for the coffee machine. There wasn't a water fountain anywhere in the hotel, and when I asked about purchasing water, I was directed to the closest CVS. The windows were very dirty, and I noticed dust accumulated in every corner of the room.||I do want to emphasize that the location is great, and the reception staff were absolutely lovely - the lady who checked me in was the kindest and most helpful person. This feedback is purely about the property condition, not the service.||My main concern is that I paid £270 ($365) per night, which set much higher expectations for the room quality. At this price point, I felt disappointed with what I received and honestly feel a bit ripped off. Had I paid a cheaper rate, I wouldn't have had the same level of concerns about these maintenance issues.​​​​​​​​​​​​​​​​"

"Great location. Rooms were clean. Most of the reviews complained about noise but it wasn’t bothersome to me. They did offer ear plugs if needed. Appreciated the luggage storage!"